Repair Service Packages

Repair Service Packages

Our Key Service Packages Silver Package Gold Package Platinum Package Platinum Plus Package
Job Handling  
Handled first by your Customer Services.      
Sent in by retailers or your Customer Services.      
Sent in by end users, retailers and Customer Services.    
We liaise directly with your retailers or end users.  
Warranty or Non-Warranty decision making.  
 
Collection & Delivery  
Carrier collections arranged.  
Freepost services.    
Delivery direct to end users.    
 
Performance  
3 day express service for urgent repairs.
7-10 day regular service.
Deferred service for seasonal long term repairs.  
 
Online Services  
Internet Job Booking.  
Internet Job Tracking.      
Secure payment facilities for end user non warranty repairs.    
 
Communications  
Local Rate 0845 Telephone Number.
Local Rate 0845 Fax Number.
Special 'Brand Name' email address for enquires.  
Dedicated 'Brand Name' telephone line.      
 
Reporting & Analysis  
Comprehensive job reporting over any time period.  
 
Finance  
Account facilities for approved manufacturers and retailers.
Clearly documented per-job invoicing.
Batched invoice billing per week with summaries.    
Invoices and reports sent as PDF's by email.  
Non-warranty cash, cheque, debit and credit card facilities for end users.    
 

Please contact us if our repair service packages are of interest. We'd be delighted to discuss a specific package for your manufacturing or retail business and will tailor a proposal for you complete with competitive pricing.