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Warranty Claims

Since 2007, Scottish Mountain Gear have been providing repair facilities and customer service support in the UK for Robens, one of the world’s leading brands of family camping tents.

If you are a retailer or end consumer, please feel free to contact our repair service team and we will be happy to give you advice on the repair and warranty status of your Robens tent. A uniquely dedicated contact email address ensures that you receive the very best service levels and all repairs can be booked in using our online service.

Please remember that all warranty requests must be agreed with Robens and an official returns authorisation number must be supplied before the repair can go ahead. The relevant repair information forms can be found on the "Dealernet” section of the Easy Camp website.

Full details of the Robens warranty policy can be found at the links below.

Non-Warranty Repairs and Alterations

If you have a damaged product and would like it repaired or altered, please contact Scottish Mountain Gear directly on 0131-564 1000 or book your repair online.


Robens Repair Service
Scottish Mountain Gear
Unit 19 Fisherrow Ind Est
Newhailes Road
EH21 6RU

Telephone: 0131-564 1000