We run dozens of slightly different warranty support operations. We're confident that we can tailor a warranty management and repair service package to suit the precise support needs of your business and brand. We know that every manufacturer has its own guidelines when dealing with their warranty and repair issues. We're happy to fit in with your guidelines or advise on making amendments to improve efficiency and your reduce costs. We're also flexible and can accommodate varying warranty parameters for different product groups or different time periods.
We'll also prepare a clear Operating Agreement which details all aspects of our work on your behalf which will include -
Scottish Mountain Gear recognise that there are times that a product repair isn't economic. Your warranty decision making process can specify thresholds where a replacement product or refund should be made.
Read our manufacturer support service summary.